Your First Visit

Booking Your First Visit

Phone our rooms at (02) 8865 4700

Please do not leave a message if you call outside operating hours. You may email us or call back during normal business hours. If your call relates to a medical emergency, please dial 000 for urgent assistance.

Appointment Policy

Your time is valuable. Our practice endeavours to run on schedule and your punctual attendance will assist this. Feel free to ring us 30 minutes prior to your appointment to confirm if your we are running on time.

Late Arrivals

We do understand that circumstances may arise unexpectedly, however, late arrivals can compromise the service we are able to provide to you, and can also inconvenience other patients. 

We will do our best to accommodate late arrivals, but in some instances, appointments may need to be rescheduled.

Cancellation Policy

We do ask that you contact us and give at least 24 hours notice should you need to reschedule or cancel your booking.

Cancellations with less than 24-hour notice or failing to attend your appointment may incur a cancellation fee.

What to Bring For Your First Visit?

Please plan your appointment appropriately to allow time for parking. You may call us on 8865 4700 if you experience difficulty finding us.

If you are a new patient to our practice, prepare to arrive 15 minutes before your allocated appointment time as you will be asked to complete some paperwork.

Bring all relevant information as listed below to assist in creating a

Medical Information

• List of Current Medications,
• List of any Allergies to pharmaceuticals or other,
• Reports of recent (last 2 years) X Rays, MRI or CT scans
• Copies of recent Pathology Reports
• Any significant Medical and Family History
• If the problem work related, details of your employer.

Personal Information

• Drivers license or valid ID
• Medicare, DVA or Pension Card
• Private Hospital Insurance Details

Prepare a list of questions you want to ask your doctor about your problem or concerns. It’s easy to forget what you wanted to discuss once you are at the appointment.

However, please keep in mind that time may be limited and a standard appointment only allows for safe discussion of 1-2 issues. This way, your medical concerns can be managed appropriately and with the best possible outcomes. You are encouraged to make a second appointment to discuss more concerns.